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PAYMENT INFORMATION

You can purchase from Austin Guitar House in our store located at 2206 West Anderson Lane, Austin, TX 78757, Monday to Saturday from 11:00 am to 6:00 pm (closed on Sundays) or thru our new website (add to cart). Also, you can call us at (512) 243.6036 or e-mail us thru sales@austinguitarhouse.com, and we'll be glad to talk to you about product information as well as order placement. We also sell our products through Reverb.com.

Austin Guitar House accepts payment in Cash, Money Order/Cashier’s Checks, Bank Wire Transfer, MasterCard, Visa, American Express, Discover and PayPal, as well as personal checks with Driver's License information or Military ID. If you send the check in the mail we'll wait for it to clear before we ship the product.  When placing an order over the phone using a credit card you must show proof of identity (scanned ID) either through fax or email. International purchases must be made by Bank Wire Transfer or PayPal.

LAY-A-WAY

You can lay-a-way an instrument, amp or any item over $400.00 from us. It requires 20% non-refundable deposit with the guaranteed holding time of 60 days. If after 60 days the item is not paid in full, it will be placed back into stock for sale and the deposit will be forfeited. Please note that if you place a product on lay-a-way, you give up your right to the 48 hours approval period. Consignment items do not qualify for lay-a-way. If you would like to do a “lay-a-way”, please contact us thru sales@austinguitarhouse.com.

TRADE-INS

Austin Guitar House accepts trades that are compatible with the quality of the products we offer. All trades must be evaluated in person for a final value, and the trade-in amount will be applied against the purchase price if the item(s) being purchased. Please contact us in advance for an approximate estimate of what your trade-in item(s) may be worth. PLEASE NOTE: All traded-in items are subject to immediate sale.

CONSIGNMENT ITEMS

Austin Guitar House accepts consignment items that are compatible with the quality of products we offer with a processing fee of 20%. No trades, no warranty, and no returns on consignment items.

SPECIAL ORDERS

Special orders for items that are not "In Stock" or "On Order" require 50% non-refundable deposit. The balance should be paid in full when the item arrives at Austin Guitar House. If the item is not paid in full in 30 days, it will be placed into stock for sale and the down-payment (50%) is forfeited.

Please note that there are no cancellations, returns or refunds on special orders. The delivery time will vary from manufacturer to manufacturer and could be longer or shorter depending on the manufacturer’s build time, back log, waiting list, etc. Item(s) not currently in stock, but on order can be reserved with a 20% refundable deposit. The balance due of 80% should be paid when the item(s) is completed and ready to ship.

FREE SHIPPING

We offer FREE SHIPPING on shopping cart orders over $ 100.00 (We offer free shipping to the contiguous 48 United States only) on most items except for specialized (like Bergantino, Strymon, etc.) and oversized items (some Mesa Boogie Cabinets, etc.). Austin Guitar House will ship these items thru FedEx Ground or USPS. If the customer wants the purchase shipped thru 2nd Day Air, next day, overnight, etc., please contact us thru sales@austinguitarhouse.com to arrange the availability of the service and cost.

For all International Orders and/or outside the lower 48 States and/or below $ 100.00, we ask that you please contact us by email or phone for a Custom Shipping Quote and if the product is available to be shipped to your area. Please note, overseas customers should expect higher costs for shipping.

In order to qualify from FREE SHIPPING, orders must be placed directly on www.austinguitarhouse.com (online orders only).

RETURN & EXCHANGES

We guarantee our products are as advertised and that all new products are indeed new unless otherwise noted.

Any damaged, discontinued, consigned or used products will be advertise as such. Austin Guitar House wants our customers to be completely satisfied with their purchases, keeping them as repeat customers. However, if you are not completely satisfied, you have a 72 hours approval period to inspect and use. If we don't hear from you, we will assume you are satisfied and the sale is complete. However if you decide to return the product during the 72 hours approval period, please contact Austin Guitar House by phone (512-243.6036) or e-mail (sales@austinguitarhouse.com). Returns must be complete with the original packaging, all accessories, complete documentation (Owner's Manual, Warranty Card, quick start guides, etc.), and show no signs of wear or use. All returns will incur a 5% restocking fee. Returns are not accepted on special orders, used items, damaged items, modified items, lay-a-way items, closeout items, specified discontinued items/blowout, oversize/overweight items. No return on trades, all sales are final. The customer is responsible for shipping both ways. These charges will be deducted from any refunds or credits along with any costs incurred bringing the returned item back to its original condition. Items purchased new, but returned to Austin Guitar House in anything less than 100% as new may be subject to a restocking fee at our discretion depending on the damage and resultant reduction in value to the item.

Austin Guitar House won’t refund freight charges. Also, a returned item sold with “Free Shipping” will have the cost of the shipping to the customer deducted from the refund amount.

Orders financed with Affirm through Reverb have a return policy of 3 days on Used/Vintage gear and 7 days on Brand New items.

PRIVACY CUSTOMER INFORMATION

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this website only. If you link to other web sites, please review the privacy policies posted at those sites.

COLLECT INFORMATION

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

COOKIE/TRACKING TECHNOLOGY

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

DISTRIBUTION OF INFORMATION

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

COMMITMENT TO DATA SECURITY

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

PRIVACY CONTACT INFORMATION

If you have any questions, concerns, or comments about our privacy policy you may contact us by email - sales@austinguitarhouse.com

We reserve the right to make changes to this policy. Any changes to this policy will be posted.