Return & Exchanges
We guarantee our products are as advertised and that all new products are indeed new unless otherwise noted.
Any damaged, discontinued, consigned or used products will be advertise as such. Austin Guitar House wants our customers to be completely satisfied with their purchases, keeping them as repeat customers. However, if you are not completely satisfied, you have a 72 hours approval period to inspect and use. If we don't hear from you, we will assume you are satisfied and the sale is complete. However if you decide to return the product during the 72 hours approval period, please contact Austin Guitar House by phone (512-243.6036) or e-mail (firstname.lastname@example.org). Returns must be complete with the original packaging, all accessories, complete documentation (Owner's Manual, Warranty Card, quick start guides, etc.), and show no signs of wear or use. All returns will incur a 5% restocking fee. Returns are not accepted on special orders, used items, damaged items, modified items, lay-a-way items, closeout items, specified discontinued items/blowout, oversize/overweight items. No return on trades, all sales are final. The customer is responsible for shipping both ways. These charges will be deducted from any refunds or credits along with any costs incurred bringing the returned item back to its original condition. Items purchased new, but returned to Austin Guitar House in anything less than 100% as new may be subject to a restocking fee at our discretion depending on the damage and resultant reduction in value to the item.
Austin Guitar House won’t refund freight charges. Also, a returned item sold with “Free Shipping” will have the cost of the shipping to the customer deducted from the refund amount.
Orders financed with Affirm through Reverb have a return policy of 3 days on Used/Vintage gear and 7 days on Brand New items.